Recruiter's AI Digest #48
Resources and perspectives to keep you ahead of the curve as AI deepens its impact in Recruiting. 🤖
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This week’s digest
Check out the awesome material this week 📖 :
Klarna replaces 700 support agents with AI - but is the headline true?
(The Pragmatic Engineer)Figure rides the humanoid robot hype wave to $2.6B valuation
(Tech Crunch)5 AI-powered recruiting tools demoed by their CEOs
(Robin Choy)What do industry pioneers have to say about GenAI and the big recruitment rethink?
(Arctic Shores)
Are there people you know struggling to digest all the AI news? Share this newsletter with them. 🙏
Klarna replaces 700 support agents with AI - but is the headline true?
(The Pragmatic Engineer)
You may have read this week when Klarna made headlines with its bold claim that its AI assistant, powered by OpenAI, is doing the work of 700 agents. But is it all it's cracked up to be? The Pragmatic Engineer newsletter author, Gergely Orosz, took a deep dive to find out.
Here's the scoop:
Reality vs. Hype: Orosz's test reveals the AI is good at reciting documentation but often escalates complex queries to humans. It seems more like a sophisticated filter than a standalone support agent.
Efficiency Over Innovation: The AI's real value lies in streamlining customer support by quickly pointing users to existing documentation for common questions.
Strategic Spotlight: The hype around Klarna's AI could be a play to attract investors ahead of its IPO, suggesting a strategic move rather than a tech revolution.
Bottom Line 📉: Klarna's AI assistant marks an improvement in handling routine support inquiries, aiming more to enhance operational efficiency than to completely overhaul the customer support framework. While it's a step towards integrating AI into customer service, the journey towards a fully autonomous support agent seems to be ongoing.
You can read the Pragmatic Engineer tweet thread here.
Figure rides the humanoid robot hype wave to $2.6B valuation
(Tech Crunch)
Figure has just raised a staggering $675 million in Series B funding, valuing the company at $2.6 billion. This round, backed by tech behemoths like Microsoft, OpenAI, Amazon, and Nvidia, marks a significant leap forward for the Bay Area robotics firm.
Funding Frenzy: Figure's substantial funding highlights the industry's confidence in its vision for humanoid robotics.
Strategic Partnerships: Collaborating with OpenAI, Figure aims to push the boundaries of AI in robotics, focusing on enhancing robot-human communication.
Industrial Impact: With an eye on industrial applications, Figure is set to deploy its robots in warehouses and factories, showcasing the practical utility of its technology.
Why This Matters: Figure's progress signals a growing interest in humanoid robots that could revolutionize workplaces. While fully autonomous, general-purpose robots remain a work in progress, Figure's advancements suggest a promising future for robotic assistance in various sectors.
Read the article here.
5 AI-powered recruiting tools demoed by their CEOs
(Robin Choy)
In case you missed this awesome event, you can rewatch it here to see what some of the most exciting startups in AI x HR Tech are up to!
Watch it here.
What do industry pioneers have to say about GenAI and the big recruitment rethink?
(Arctic Shores)
Arctic Shores summarized the key take-aways from their first TA Disruptors Live event, on GenAI in recruitment. Here were the key points:
Guidance is Crucial: The adoption of GenAI tools varies across demographic groups, highlighting an opportunity to level the playing field in recruitment. Employers are encouraged to guide candidates on appropriate GenAI usage to ensure an equitable hiring process.
Action Over Neutrality: With GenAI rapidly transforming recruitment, staying passive is no longer viable. Employers must actively redesign their processes to incorporate GenAI insights and data.
Beyond Detection to Acumen Assessment: Initially, some companies banned GenAI in recruitment, but the focus is shifting towards assessing candidates' GenAI skills as part of the selection process, reflecting the importance of these skills in the workplace.
The Nuances of GenAI Policies: While automating recruitment processes with GenAI might work for some roles, the consensus is that competitive talent pools still benefit from the human touch.
Redefining Skill Measurement: As GenAI challenges traditional assessments, it's essential to evaluate candidates based on their ability to continuously learn and adapt to new skills.
Read it here.
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